About the Client

Walt Disney Parks and Resorts is one of the world’s leading providers of family travel and leisure experiences, giving millions of guests each year the chance to spend time with family and friends, making memories that last a lifetime.

Through Disney Dining, guests can make dining and activity reservations at Walt Disney World (WDW) while receiving world-class customer service that reflects the magic of the Disney experience.

For more information, please visit:
https://disneyworld.disney.go.com/

Work Schedule

As an independent 1099 agent, you have the flexibility to create your own schedule.

QUANTUM Virtual Workforce only asks that agents commit to a minimum of 40 hours per week, which you can schedule in the way that best fits your lifestyle and obligations.

Available Intervals:
365 days a year, between 7:00 AM – 11:00 PM EST
(Agents must commit to at least 5 hours on either Saturday, Sunday, or a combination of both.)

Training

Daily training attendance is mandatory and will take place Monday – Friday from 6:00 PM – 10:00 PM EST.

Training is structured in one main phase:

Phase I: November 17, 2025 – December 15, 2025
No class on November 27, 28, or December 1

Training includes instructor-led sessions and self-study modules. 100% attendance in instructor-led sessions is strongly encouraged for success.

Revenue Rates

$7.25/hour during and after training

What You’ll Do

• Take inbound customer service calls from Walt Disney World guests looking to make dining and children’s activity reservations

• Provide high-level customer service by helping guests match their preferences with the best Disney experiences and services

• Navigate multiple systems to assist guests with reservations, cancellations, and modifications

• Use strong communication and problem-solving skills to ensure every guest feels the Disney magic

• Maintain detailed and accurate documentation of each interaction

What’s Expected From a Great Agent

• Excellent written and verbal communication skills

• Strong problem-solving ability and attention to detail

• Patience, empathy, and professionalism under pressure

• Genuine enthusiasm for helping others and delivering a positive experience

• Ability to work independently and manage multiple tasks efficiently

Requirements

• A quiet, distraction-free work environment suitable for remote work

• Positive, professional attitude and reliable attendance

• Dual monitors required

• Computer specs:

  • Windows 11 (fully updated, no pending patches)

  • Memory: 8 GB minimum

  • Hardwired internet connection

  • Hardwired USB noise-canceling headset (no Bluetooth)

  • Smartphone or tablet capable of downloading a security token app

Why Choose QUANTUM Virtual Workforce?

When you partner with QUANTUM, you’re not just another agent—you’re part of a team that invests in your success.

We Cover Key Fees – QUANTUM covers platform access and client certification fees.

Certification Bonus After 90 Days – Complete 90 days in good standing and receive a reimbursement bonus for your background check and drug test.

Exclusive Agent Perks

• Hotel & Travel Discounts

• Pet Insurance

• Shopping & Entertainment Savings

• Wellness Programs and more!
  Dedicated Support Team – From enrollment to certification, we’re here every step of the way.

Steps to Get Started

1. Apply – Submit your interest to join our virtual workforce

2. Enroll – Choose your client opportunity and complete enrollment

3. Drug Screening – Complete your mandatory screening

4. Background Check – Ensure compliance for your role

5. System & Equipment Check – Confirm your tech meets program requirements

6. Attend Day One – Show up ready to learn, and you’re on your way!

Interested? Click here to apply now!

About the Client

WEC Energy Group is one of the nation’s largest electric generation, distribution, and natural gas delivery holding companies, with the expertise and resources to serve the Midwest’s energy needs safely, reliably, and responsibly. The company provides energy services to over 4.6 million customers across Wisconsin, Illinois, Michigan, and Minnesota.

For more information, please visit:
https://www.wecenergygroup.com/

Work Schedule
As an independent 1099 agent, you have the flexibility to create your own schedule. QUANTUM Virtual Workforce only asks that agents commit to a minimum of 40 hours per week, which you can schedule in the way that best fits your lifestyle and obligations.

Available Intervals:

• Monday – Friday: 24 hours a day
  
  
• Saturday: 8:00 AM – 4:00 PM EST
  (4 hours required on Mondays)
  
  

Training
Daily training attendance is mandatory and will take place Monday – Friday from 9:00 AM – 3:00 PM EST.

Phase I: November 12, 2025 – December 9, 2025
Phase II: December 10, 2025 – December 23, 2025
No class on November 27 or 28

Training includes instructor-led and self-study sessions. 100% attendance in instructor-led sessions is strongly encouraged for success.

Revenue Rates

• $7.64/hour during Phase I
  
  
• $12/hour during Phase II and after
  
  

What You’ll Do

• Handle inbound customer care calls in both English and Spanish
  
  
• Review, analyze, and respond to billing inquiries
  
  
• Resolve customer issues or questions with professionalism
  
  
• Process payment deferrals and installment plans
  
  
• Retain customers considering service termination or relocation
  
  
• Identify customer needs quickly and offer appropriate solutions
  
  
• Accurately enroll customers in the correct energy plans
  
  
• Maintain a high level of customer satisfaction on every call
  
  

What’s Expected From a Great Agent

• Strong bilingual communication skills (English and Spanish)
  
  
• Excellent attention to detail and analytical abilities
  
  
• Ability to remain calm, patient, and professional under pressure
  
  
• Empathy and a “can-help” attitude
  
  
• Quick learner with solid problem-solving and multitasking skills
  
  
• Reliability and commitment to service quality metrics
  
  

Requirements

• Quiet, distraction-free work environment suitable for remote work
  
  
• Positive, professional attitude
  
  
• Dual monitors required
  
  
• Computer Specs:
  
  
  • Windows 11 (fully updated, no pending patches)
    
    
  • 8 GB minimum RAM
    
    
  • Hardwired internet connection
    
    
  • USB VoIP noise-canceling headset (no Bluetooth)
    
    

Why Choose QUANTUM Virtual Workforce?
When you partner with QUANTUM, you’re not just another agent—you’re part of a team that invests in your success.

We Cover Key Fees – QUANTUM covers the platform access and client certification fees.

Certification Bonus After 90 Days – Complete 90 days in good standing and receive a reimbursement for your background check and drug test.

Exclusive Agent Perks

• Hotel & Travel Discounts
  
  
• Pet Insurance
  
  
• Shopping & Entertainment Savings
  
  
• Wellness Programs and more!
  Dedicated Support Team – From enrollment to certification, we’re here every step of the way.
  
  

Steps to Get Started

1. Apply – Submit your interest to join our virtual workforce
   
   
2. Enroll – Choose your client opportunity and complete enrollment
   
   
3. Drug Screening – Complete your mandatory screening
   
   
4. Background Check – Ensure compliance for your role
   
   
5. System & Equipment Check – Confirm your tech meets program requirements
   
   
6. Attend Day One – Show up ready to learn, and you’re on your way!
   
   

Interested? Click here to apply now!

About the Client
Modivcare is the nation’s leading managed healthcare organization specializing in the coordination of non-emergency medical transportation (NEMT) benefits. They partner with state and local government agencies, managed care organizations, and hospitals to help members access safe, reliable transportation for healthcare appointments. Modivcare’s mission is to remove barriers to care and ensure every patient can get the help they need when they need it.

For more information, please visit:
https://www.modivcare.com/

Work Schedule
As an independent 1099 agent, you have the flexibility to create your own schedule. QUANTUM Virtual Workforce only asks that agents commit to a minimum of 40 hours per week, which you can schedule in the way that best fits your lifestyle and obligations.

Available Intervals:
Daily: 4:00 AM – 8:00 PM EST
(Agents must commit to at least 4 hours on Mondays)

Training
Daily training attendance is mandatory and will take place Monday – Friday in one of two time slots:

• 9:00 AM – 1:00 PM EST
  
  
• 3:00 PM – 7:00 PM EST
  
  

Phase I (Instructor-Led Training): November 4, 2025 – December 1, 2025
Phase II (Certification Live Call-Taking): December 2, 2025 – December 11, 2025
No class on November 11, 27, or 28

Revenue Rates

• $7.64/hour during Phase I
  
  
• $10/hour during Phase II and after certification
  
  

What You’ll Do

• Assist members with transportation to and from healthcare appointments
  
  
• Resolve scheduling issues and transportation recovery situations
  
  
• Verify benefits eligibility and assist with member inquiries
  
  
• Communicate with empathy and professionalism, even during stressful situations
  
  
• Navigate multiple systems and tools efficiently to manage transportation requests
  
  
• Document all interactions accurately and follow required protocols
  
  

What’s Expected From a Great Agent

• Excellent verbal communication skills and active listening
  
  
• Ability to remain calm, patient, and professional under pressure
  
  
• Compassionate, customer-first mindset
  
  
• Strong attention to detail and ability to multitask
  
  
• Comfortable working independently and meeting service level metrics
  
  

Requirements

• Quiet, distraction-free workspace suitable for remote work
  
  
• Positive, professional attitude
  
  
• Dual monitors required
  
  
• Computer specs:
  
  
  • Windows 11 (fully updated, no pending patches)
    
    
  • 12 GB RAM minimum
    
    
  • 40 GB available storage (60 GB total)
    
    
  • Hardwired internet connection (min. 30 Mbps download / 10 Mbps upload)
    
    
  • Maximum latency threshold: 50 ms
    
    
  • USB noise-canceling headset (no Bluetooth)
    
    
  • Webcam required
    
    

Why Choose QUANTUM Virtual Workforce?

When you partner with QUANTUM, you’re not just another agent—you’re part of a team that invests in your success.

We Cover Key Fees – QUANTUM covers the platform access and client certification fees.
Certification Bonus After 90 Days – Complete 90 days in good standing and receive reimbursement for your background check and drug test.
Exclusive Agent Perks

• Hotel & Travel Discounts
  
  
• Pet Insurance
  
  
• Shopping & Entertainment Savings
  
  
• Wellness Programs and more!
  Dedicated Support Team – From enrollment to certification, we’re here every step of the way.
  
  

Steps to Get Started

1. Apply – Submit your interest to join our virtual workforce
   
   
2. Enroll – Choose your client opportunity and complete enrollment
   
   
3. Drug Screening – Complete your mandatory screening
   
   
4. Background Check – Ensure compliance for your role
   
   
5. System & Equipment Check – Confirm your tech meets requirements
   
   
6. Attend Day One – Show up ready to learn, and you’re on your way!
   
   

Interested? Click here to apply now!